In our work, we get some interesting requests.
One of the most memorable came from a client who regularly produces commercials. One afternoon we received a panicked call from the project manager overseeing an upcoming shoot. The team had written the script, cast the talent, and ordered the props. The production team was scheduled and ready to go. There was one problem. Because of unexpected circumstances, a major element of the set was missing: the walls. The phone conversation went something like this: “We need materials for interior walls, plus the wall constructed and installed at the set by eight a.m.” “Give me 20 minutes, and I’ll call you back,” said Anita. Within 10 minutes, Anita identified a solution. She found a builder and confirmed materials, building plans, and delivery. Less than 36 hours later, the set walls were delivered and assembled. These types of requests are rare, but at Reach Partners we embrace the challenge of making the seemingly impossible become possible. In particular, we are thrilled when we can connect the right people at the right time to get a project done. We can do this because we have good connections – a short list of go-to people whom will take our calls any time of day. These people have been in the trenches with us before and know how to work with us. We can skip formalities and focus quickly on what needs to be done. Everybody needs these types of relationships – vendors, subcontractors, and amazingly talented people who can save your butt (and project!) when the unexpected pops up. For many clients, Reach Partners is on that short list – mostly because we have those connections that can solve seemingly impossible problems. We recognize that these relationships and connections are among our most valuable resources. Do you have a short list of go-to folks whom you rely on professionally and personally? Whom do you call when you needed promotional items ordered yesterday? Or your hair stylist moves to Texas? If you don’t have a short list of go-to connections, now is the time to start developing one. Form a close relationship with a lawyer, editor, fix-it gal, restauranteur, graphic designer, printer, massage therapist, yogi, accountant, cook, talent agent, writer. There’s no end to the skillsets and networking – the value – that these connections can bring to your work and life. -Anita
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A few years ago my daughter Olivia was attending a week-long foreign language camp for the first time. A week! They were going to mostly speak Norwegian! Dad was nervous: how in the world was she going to make friends?
My wife and I helped her arrange her things in the cabin and completed the final check-in at the medical station. As we prepared to leave, Olivia ran up the steps to grab something from her bunk. She was back in less than 60 seconds. “You guys should go now. I made a friend while I was upstairs,” she said. Making the First Move In the work world, it’s tougher to make friends this fast. As we go about our work, we all run into situations where we need to initiate contact with people we may not know well. There are times when we need to bring a group together that hasn’t gathered before. To help warm up the conversation, we often turn to icebreakers. After all, taking time for deliberate activities leads to a more cohesive group and people learn more when they feel connected. Yet, we’ve all been in situations where an activity certainly didn’t help to break the ice and, in fact, may have even chilled the room. Time and time again, I’ve learned that icebreakers tend to produce results equivalent to the thought put into designing them. In other words, choosing an ice breaker as you walk down the hall to the conference room is not going to end well. Just because a get-to-know-you activity worked well with one group does not mean it will be a good fit with the next one. Choosing the right type of icebreaker is vital. Fun and Games Icebreakers Ice breaker games can be the most fun, but they also can be the most stress-inducing for some participants. This type of activity works best when you have a group gathering for a social purpose, or if you already know most of the personalities in the room. The goal of this ice breaker is to bring some fun and offer a welcome break during long meetings or training sessions. Some games: Two Truths and One Lie: This icebreaker is usually quite popular. Each participant in the group says three things about themselves — two are true and one is a lie. The other participants guess which one is the lie and share why they think so. The Best Week of the Year: Each year I refer to the week my family spends at a rented lake cabin as “Best Week of the Year.” What would your best week consist of? Finish the Sentence: Write sentence starters on slips of paper and place these in a bowl, basket, or bag. Have adults sit in a circle. One person pulls a slip, reads the sentence starter, and completes it. Some sample starters:
Introduction Icebreakers This type of gathering activity gets names out into the open plus some snippets of information that help make a connection. The size of your group probably determines what type of activity you do here. One of my favorites for larger groups is the “2 Minute Circle.” For this activity, pair people off and then form two circles, with one partner of each group on the inside circle, facing the other partner. Each pair shares their name and something about themselves. Then, after two minutes, the inside circle rotates one person to the left. I attend a weekly meeting where we introduce ourselves like this each time. We often share some piece of info that is related to the week’s topic. Recently, the speaker was talking about a local beer and burgers festival. We were told to introduce ourselves and share our favorite beer or burger. I had a nice conversation that day with Mark, who simply liked my answer: “My favorite beer is whatever one I’m drinking while I grill burgers in my backyard.” Insightful Icebreakers This icebreaker is best when you want to get directly relevant information from participants. With this type of activity, I have always found it useful to establish one firm ground rule: this is NOT a time for discussion. It IS everyone’s opportunity to share their thoughts. I often think back to staff meetings I led and wish I had, even in that small group that knew each other well, opened with activities like this. As a meeting leader, the insightful icebreaker allows you to check the temperature in the room right when you start. I usually ask participants to provide three things: their name and department/organization, what they hope to get out of the day, and what is the most interesting thing that COULD happen as a result of the meeting. An example: “My name is Sean Kelly, with Reach Partners. I hope that we walk out of here today with a firm vision of what our priorities over the next six months should be. My wildest hope is that we come up with an idea for a plan that includes more sidewalk cafes under brightly colored awnings . . . because my daughter and I love to visit places like that! If we did, I could tell her ‘Dad helped make this happen!’” Right there is everything you can hope for in an icebreaker: you know who’s talking and conversation can flow from it. You might even remember who said it. After all, who doesn’t want to be the guy who wants bring colorful awnings downtown to make his daughter happy? Choose the right icebreaker and you just might be him. —Sean Thanks to technology, we have many ways to communicate when members in a group don’t live in the same geographic region. Conference calls, email conversations, webinars, video conferencing, and other tools make it possible to participate in the same conversation without being in the same room.
We appreciate the ease of bringing together people who live in Bismarck and St. Paul and knowing that everyone will make it home for dinner. Touching base through Google Hangout on a snow day? Yes, please. As much as we love the efficiency of virtual conversations, however, we recognize something is missing. We believe meaningful relationships are best nurtured when we meet face-to-face. For collaborations and conflict resolution, in-person conversations are critical. Looking someone in the eye or shaking their hand is valuable in any situation. We thrive on helping our clients improve their in-person interactions, whether it’s a meeting, an event, a conference, or a gathering. Here’s why: More Communication The reality is human interaction is nuanced. People communicate more than what their words convey. In fact, only about 7 percent of what we communicate is through actual words. The way words are spoken and facial expressions provide most of the clues for what is being said. When we meet virtually, it is more difficult to read body language, sense the emotional intelligence of others, and gauge another’s engagement in the conversation or activity. Video-conferencing solves some of these challenges, but it is still possible to miss subtle gestures. Scientifically Supported We are programmed to feel closer and connected to someone who has touched us. When we meet face-to-face, we do more than gather in the same room. We shake hands, we touch a shoulder. We may even offer a hug. These brief touches contribute to our own health. Researchers have discovered that touch “strengthens friendship bonds, triggers more positive emotions, and encourages people to be more responsive to others’ needs,” according to a Psychology Today article published in 2016. Better Discussion There are heavy social pressures to participate when we’re face-to-face. In these situations, we are typically more engaged in the conversation and less apt to step away. Our posture, vocalizations, and non-verbals cue others that we’re listening (see above), and active listening is an important way we build trust with others. When trust increases, better discussion occurs. People are more willing to share and build upon each other’s ideas. As in a classroom, we learn from more than just the presenter or leader. We may learn just as much or more from the others in the room, not only when interactions are smooth and comfortable. In face-to-face interactions, questions and rapport build off each other. These moments of spark aren’t interrupted by low bandwidth, connection delays, or distance. We know that face-to-face interactions aren’t always possible. But taking the time to make them happen is always worth the effort. — Rachel P.S. Looking for a way to jump-start your next face-to-face event? Download our free Event Strategy Worksheet. In case you hadn’t noticed, we LOVE the color purple.
Since we began, our Reach Partners identity has been represented by shades of the color. We think purple perfectly represents our values of gratitude, integrity, beauty, possibility, and empathy. Plus, it makes a powerful, but accessible statement. We are big believers that good food, good drinks, and good conversations go hand-in-hand. Imagine a gathering of friends without snacks or a decadent dessert. Picture the family gathering at Thanksgiving or Christmas without turkey, lefse or a fine wine and egg nog. Can’t do it, can you? Neither can we. This is why a year ago we decided to be more intentional about having in-person conversations with prospective and current partners. We also wanted to insert some creativity into those connections. Networking lunches and meetings are valuable, but we wanted to do more than meet people. We wanted to build relationships. And so we began CCC – Coffee, Cheese Plates, and Cocktails. The concept is straight forward. Every week we set aside time to connect with people – in person. Sometimes that means scheduling a coffee meeting during traditional working hours. Other times it may mean initiating an after-work gathering over a cheese plate and cocktails. To be clear, we’re not against enjoying other beverages or appetizers (Note: Anita doesn’t even LIKE coffee), but CCC gives us a framework. An excuse to gather, if you will. One of the great pleasures of doing project management work is that we get caught up in the excitement (and share in the apprehension) of our partners’ ventures. We are energized by the collaboration and connections that happen naturally when you work toward a common goal. We believe in carrying those connections beyond project management work. Conversations over coffee, cheese plates, or cocktails give us an opportunity to learn and empathize in a stress-free, safe setting. Relationships can develop and deepen over several coffee connections (and maybe a couple of cheese plates). Time spent together builds trust and true partnerships – those values that are important to us at Reach Partners. In our world, a cup of coffee is more than a vessel for caffeine. It’s an invitation to get to know each other, and that is something valuable indeed. So, get to know us. Schedule a get-together with one of us by clicking below. This will take you to our calendar where you can choose a time to meet us for coffee, cheese plates, or cocktails. We look forward to it! Schedule a CCC with Anita: calendly.com/ahoffarth Schedule a CCC with Rachel: calendly.com/rasleson Hearts. Flowers. Candy. Romantic dinners over candlelight. These are the symbols we typically associate with Valentine’s Day.
But building and maintaining relationships requires more than a card and a bouquet of flowers. Relationships thrive when everyone involved feels important and valued. When somebody takes the time to express appreciation, our spirits are boosted. Showing appreciation may come second-nature as we reach out to our romantic interests, our friends and family members. But we should extend this sentiment to those people we love to work with – our clients and customers. With a bit of consideration and thoughtfulness, anyone can create good will and a bond that goes well beyond a project or a paycheck. And the beauty of heart-felt appreciation? It can be shown on any day of the year. At Reach Partners, we value connections.
We strongly believe that everything is possible when you connect the right people with the right ideas and the right resources. We believe that good can happen when we work together. That said, sometimes making a connection or networking with someone you don’t know is hard. After all, it can be hard to introduce yourself to someone new. It can be hard to continue a conversation about a topic you know very little about. And, it can be hard – at least for some of us – to maneuver through the dreaded silence that follows the obligatory swapping of biographical information. Uh, more spinach dip, anyone? This week (Feb. 2) Reach Partners will be one of the exhibitors at Business After Hours, the region’s largest networking event regularly held by the Chamber of Fargo-Moorhead-West Fargo. Hundreds of people mingle with their peers, while enjoying drinks and appetizers. It’s a fun and worthy event. It’s also a time when we can celebrate connections – those with people we know and those we have yet to meet. If you find yourself at Business After Hours, stop by our booth and say hi. We’ll have high-top tables where you can comfortably take a break from wandering. We’ll even provide some fun networking questions that you can use to get to know others a little better. Make a new connection; strengthen an existing one. Either way, we hope to see you there! 5 Fun Ice-Breaking Questions It helps to have a couple of out-of-the-box questions prepared for when you meet someone new. Try these:
Reach Partners is grateful to be able to sponsor this month's GROUP THINK. This month's format will feature 60 minutes of facilitated small group conversations at tables. The theme is a public conversation about who we know and who we are. How does the composition of your street or neighborhood compare or contrast with the demographics of your city? Which eight people outside of your immediate family and coworkers do you spend the most time with each month? How many of those people share your race? What do you have in common with a majority of the people whose social media posts you see each day? Do you have close friends whose fundamental convictions clash with yours? How many times each week do you have meaningful conversations with someone of a different race who has comparable professional or socioeconomic status? When did you last comment on power or privilege in your social circles? How many groups do you interact with each month in which a majority of members have a racial identity different from yours?
Artists, community organizers, program directors, designers, urban planners, large community developers, small HUD offices, mayors, directors, university fellows converged in Phoenix at the generosity of ArtPlace America to explore, share and learn from the observations of those involved in creative placemaking across the country. I was one of the grateful 250 to inquire and learn from the exquisite experts, poets, social organizers and disruptors who shared space.
Artplace America is 10-year collaboration of private and public funders with a focus on community planning and development with arts and culture at the core. I attended because of involvement as Communication Manager with The Fargo Project, a 2014 grantee of the National Placemaking Fund. I don’t want to forget. So what follows is the summary of the connections I made from notes, conversations, and speakers at the 2016 ArtPlace America Summit. With openness and vulnerability each was willing to share their pieces of discovery and the passionate well of curiosity from which they draw and apply to the work (or is it play?) within their place. Together we learned some of the characteristics of great creative placemaking, the challenges, sources of discovery, the advocates, and distinguished the markers of success. A friend of mine heads on a dream vacation – a weekend workshop retreat hosted by a favorite monthly publication that features great food and beautiful décor. I deeply admire her. See, she’s goes solo. My friend is tactful, open and delightfully amusing so I imagine she soon holds court with her fellow attendees yet her anticipation for the event makes me think of a blog post I recently read. In the post, the author Donna Kastner, a fan of the 1980s sitcom Cheers, relates the characters and what happens in the fictional bar to the experience of community at an event. The author invites us to consider someone like my friend, that solo attendee. She assumes the solo’s perspective to ask, “If… I don't know anyone else, will staff, volunteers and others even notice me? Will they go out of their way to invite me into conversations?” How is an event a community? And what’s the benefit?
A community is defined by the people that share in a place, for even a small amount of time, to engage in a like-manner over a shared problem, need or concern. The community is alive and changes throughout the duration of event: leaders appear and followers abide through all kinds of real and non-communicated rules that influence attendee patterns, communication and customs. (Almost) anyone can identify who is supposed to be there and who’s the outsider – an identity flags the insiders– those people with similar name badges. Whether someone registers with a team of 12 or another goes on her own, by being present, each person is a part of that event’s community. Many corporate events purposefully encourage peer-to-peer interaction for networking, social events rely on the creating an atmosphere of warmth and inclusion and in the educational setting interaction teaches or reinforces a new idea. That 30-second turn-to-your-neighbor-to-share-a-factoid is important way foster (or force) interaction that may lead to many shared ideas and new connections. The means are varied and it’s fun to brainstorm what will work to promote the intent and purpose of the event and to advance the sense of community:
How do you do it? How do you take note and invite others into conversation or to join you in the after-hours even? How do you create community? Rachel, Reach Partners |
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